Employee Engagement is defined as the quality of the relationship between an organisation and its people. ‘Engaged’ employeesare in tune with the organisation’s goals and committed to their own well-being. On the other hand, a disengaged employee cites work as the biggest contributor to debilitating stress.Organisations do conductperiodic engagement surveys and deploy new HR practices or process improvements to gather information on levels of employee engagement. What is needed, however, is a more proactive approach that not just addresses but also takes care of the root causes. What is needed is workforce analytics software. Organisations looking for visibility in how their employees can be better engaged during theirtime spent in officecan rely on Sapience, a unique technology solution.Its Automated Visibility and Analytics about both, individual and team engagement, and their contributions,are designed to empower each stakeholder, whether an employee, manager or business leader. Employees: An application on each user’s desktopwill profile work time, activities and habits. Users will learn how to avoid digital distractions, stay focused and deliver expected results. Managers: Managers get accurate visibility into team performance. This will help themto delegate effectively, balance workload, and guide the team to stay focused on the right activities. Business Leaders: Better organisational structures provide insights about exact utilisation at all levelsof the organisation. A work output reportis instrumental when deciding how to align workforce optimally.Besides motivating employees by offering the right engagement, it also inspires them to take pride in their work. Sapience, with its software, brings never-seen-before and precise operational data that canhelp organisations plan and structure targeted initiatives to improve and sustain high levels of employee engagement. For more details visit http://www.sapience.net

People Analytics for IT Services And Software Product Companies For any organisation, employees form a core of their assets. It is even truer for IT services, whose output is directly related to the effort and time of their employees. IT services service management includes managing employees’ timeto achieve higher levels of customer satisfaction and employee engagement. With no product to measure output against, it becomes difficult to quantify productivity against existing metrics. This gets further compounded by an organisation’s limitation in identifying processes or structural issues that that could affect the team’s output. Which is why many organisations are coming to rely upon people analytics. Most organisations still rely on outdated technology to measure time and effort which doesn’t generate accurate insights into the exact work time and activity. Most of the data is collected simply from a security perspective and rarely does it reveal resource utilisation as per project requirement. Also, there is an increasing trend towards flexible timings and work-from-home options which makes it even more difficult to quantify effort. Many IT services organisations don’t even consider productivity very critical as higher productivity could mean a smaller team and loss of revenue or slower growth. New-age CEOs are now becoming aware of the value that clients expect, and also realise that there is greater competition which could mean vendor churn. In this scenario, it becomes vital to think strategically and look for a workforce management systemthat can help exceed customer expectations. Sapience is a unique People Analytics @ Work solution which provides IT services companies with automated visibility into individual and team effort, across levels. Real time, hands-on data means managers can quickly align and realign teams as per project needs and not allow it to slow down or derail. http://www.sapience.net

Sapience offerspeople analyticsto organisations looking to improve employee engagement. Employee Engagementis defined as the quality of the relationship between an organisation and its people. ‘Engaged’ employeesare in tune with the organisation’s goals and committed to their own well-being. On the other hand, a disengaged employee cites work as the biggest contributor to debilitating stress.Organisations do conductperiodic engagement surveys and deploy new HR practices or process improvements to gather information on levels of employee engagement. What is needed, however, is a more proactive approach that not just addresses but also takes care of the root causes. What is needed is workforce analytics software. Organisations looking for visibility in how their employees can be better engaged during theirtime spent in officecan rely on Sapience, a unique technology solution.Its Automated Visibility and Analytics about both, individual and team engagement, and their contributions,are designed to empower each stakeholder, whether an employee, manager or business leader. Employees: An application on each user’s desktopwill profile work time, activities and habits. Users will learn how to avoid digital distractions, stay focused and deliver expected results. Managers: Managers get accurate visibility into team performance. This will help themto delegate effectively, balance workload, and guide the team to stay focused on the right activities. Business Leaders: Better organisational structures provide insights about exact utilisation at all levelsof the organisation. A work output reportis instrumental when deciding how to align workforce optimally.Besides motivating employees by offering the right engagement, it also inspires them to take pride in their work. http://www.sapience.net

If you manage or own a BPO, chances are you’ve come across the term BPO service management. Put in a simple way, it means effectively managing the time of your workforce for higher customer satisfaction and greater employee engagement. Till recently, BPOs relied upon outdated technology to gather information on how their employees spent their time. Methods like swipe cards and timesheets work, but only up to a certain extent. The data is prone to errors, can be fudged and doesn’t give an accurate time spend. The absence of this visibility means missed SLAs, escalated manual supervisions costs, budgets spill overs, disgruntled customers and a drop in profitability. Which is why you need people analytics. Sapience brings to the table its unique technology solution which empowers BPOs with the desired automated visibility and analytics, for both, individual and teams. With this people analytics designed for BPOs, organisations can now track transactions (volume, average elapsed time and touch time), and get accurate data on employee and team productivity. This means: Transparency: BPOs can now know, track and analyse data related to employees – actual work time and activity breakup). This work output tracking system can be used to make comparisons between employees and teams, and identify areas for improvements. Predictability: You can get accurate visibility into daily operational data that can help set and achieve the best possible SLAs. Cost: The time management software makes accurate tracking of time spent possible, allowing you to lower overtime costs. This allows BPOs to increase SLAs with the same team or meet SLAs with a smaller team. The number of floor managers required to supervise and analyse BPO performance reduces. The result is lower cost of operations. BPOs operate on thin margins of cost and time, and with the Sapience BPO management system, it becomes possible to optimise key operational aspects, resulting in significantly impro